The Scorecard Application


About Company

The Credit Pros is the fastest growing American financial technology organization that is dedicated to providing excellent customer service by resolving credit-related concerns. They operate a call centre where potential customers may acquire credit repair services.

Services offered

Portal development, custom API development, and 3rd party API integration


On-going since
last 1 year


Florida, USA

Industry Type

Call Centre

Client Requirements

  • An easy-to-use customer back-end interface for viewing, playing, and cropping call centre recordings.

  • A rating system in which agents can be graded based on a variety of criteria.

  • A user management system based on roles.

  • Obtaining call information from HudoSoft.

  • Unique web hooks.

website developer for app

Our Solution

We enabled the customer by offering an online platform via which they could grade their agents based on call records and other parameters.

website design

Portal Features


User Profile, Roles and Permissions

  • checkUser login, logout, forgotten password, and profile editing.
  • checkThe roles of the users regulate the features and access levels. Many roles may be created using the system.
  • checkUsing Roles Section, the administrator can create roles. They may choose which menus or features are displayed to a role and which are not.
  • checkUsing users section, the administrator may add, modify, and delete users. The administrator can assign roles to users, and users can navigate the portal depending on the roles that have been granted to them.
team of developers
app development company


  • checkRecording logs: This page contains logs for all recordings retrieved from HUDO. Date/time, active/inactive agents, disposition, campaign, number, duration, HUDO session id, affiliate name, affiliate id, LOB, call type, recording type, and queue may all be used to filter the recordings.
    • checkView scorecard: Users can examine ratings and reviews for previously produced scorecards.
    • checkRate a call: Users can rate a recording by selecting one of several categories. They may play the call and crop it as it is playing. They can save a call timestamp as a bookmark. They may rate agents based on many parameters such as soft skills, documentation, and so on. They can leave comments and submit ratings based on the predefined weightages for each question.
  • checkCoaching logs: This page is identical to the recording logs, with the exception that recordings can be manually uploaded using a form rather than retrieving them via the HUDO API. This is for calls that are not existing in the HUDO or are in the process of being added to the HUDO.
  • checkRating results: All of the scorecards made under the recording logs are included on this page. The rating results may be filtered by date/time, active/inactive agents, how the user rated, title, LOB, criterion, duration, length, category, and phone number. Users can view the scorecard's scores, results, and status. They may examine the specifics of a scorecard by clicking on it. Details include recording, bookmarking, comments, and points depending on parameters like soft-skills, documentation, and so on.


  • checkAlerts: Users can set up notifications based on various criteria such as scores and replies. When the scorecard fulfils a specific criterion, an alarm is issued through email or web-hooks.
  • checkScorecard
    • checkCategories: This area allows users to create scoring categories. They can include passing percentages as well as sub-categories. They can also indicate whether a certain category is required to pass or not.
    • checkQuestions: Using this area, users may publish category-specific questions and answers. They can enter a question description as well as several possible replies. These questions and answers may be found under the rate a call section.
team of developers
app development company

Call centres and Chat Feature

  • checkAgents: All of the call centre agents are listed on this page. Using the HUDO API, the agents are created on the fly. Users can browse existing agents and activate or deactivate them.
  • checkLOB: LOBs are distinct teams that exist within the call center. This area allows users to add, amend, and remove LOBs. They may also give each LOB a unique code.
  • check Payment API such as Paypal, Stripe & etc. for online transaction
  • checkAll Zendesk chats are retrieved via the API and shown in this area. The user may examine the conversation transcript and assess the chats in the same way that they rate phone recordings.
Image Slider
Image Slider
Image Slider
Image Slider
Image Slider
Image Slider

Integration with 3rd party tools and APIs.

choose dedicated app develoer api

Every 15 minutes, fetching the most recent call records from HUDO.

mobile apps api

Zendesk integration for third-party chat software.

user app api

AWS S3 connectivity to securely store call recordings.

Technology Stack


HTML, CSS, Boostrap,
and Datatables.


Core PHP 7,
and, MySql.


and, AWS RDS.

3rd party APIs

HUDO, Zendesk,
Google reCAPTCHA.


checkMillions of call recordings.

check Developed easy to use CRM

checkMillions of recordings rated.

checkPerformance of the agents has improved.

checkLead generation process has improved.



There are millions of recordings and scorecards on the present platform. The customised portal is straightforward to use for the customer. Users may quickly listen to and review call records by using a rating system. This helps clients improve the performance of their call centre staff.


Testimonials and Ratings

If you are thinking of using DreamCyber for your Development Needs, I tell you, you're in good hands.

Damon DeCrescenzo

CEO, The Credit Pros



Florida, USA

Have a project to discuss? Let’s get in Touch

Request a Quote